Returns & Exchanges. Worry Free Guarantee
Customer service is our top priority. We want you to love your new furniture and be happy with the purchase. If you are unsatisfied with your purchase, you can return or exchange it. Notify us within 14 days of receiving your purchase.
To complete the return and exchange, you must contact our support team or simply reply to your order confirmation email. We will issue a credit once the returned item is returned to the warehouse.
Easy Step-by-Step Return
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Notify us within 14 days of receiving your purchase.
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Return in original Package (if the item was unpacked, please pack it back in original package).
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Ship the item back to the warehouse (we will send you instructions with the return number RMA#).
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Get your money back.
We do place a few limitations on our returns policy, but we think that they are fair.
Notify within 14 Days
We accept all returns and exchanges within 14 days of receiving your purchase.
Return in original packaging
Our products are well packaged for shipping purposes. Without the original packaging we will not be able to accept your return.
Refund process
Our products are well packaged for shipping purposes. Without the original packaging we will not be able to accept your return.
Products returned during the 14 Day Risk-Free Trial period will be inspected within 48 hours of receiving the merchandise into our warehouse, to ensure that they are in like-new condition. We will then process your request and issue a credit to your credit card or PayPal within one day. You will receive the email confirmation once the refund is complete. Depending on your card issuers policies, it may take up to 5 business days after we issue your refund for the credit to appear.
- Products may be returned within 14 days of the receiving date if it is in brand-new condition with the original packaging, accessories, and parts. We will issue a refund after we have inspected the goods and confirmed the condition.
- If there is any sign of deliberate damage or modification, the product will be shipped back to the customer at their expense and no refund will be issued.
- It is important you closely follow the instructions provided by the product manual and our team’s assistance. Please wait for our return confirmation before shipping. Do not ship the product with any carrier, which is not authorized by us.
- RINOLO charges a restocking fee of at least 25% of the original price, in addition to all actual freight costs for any unwanted goods that are returned.
- All non-defective/non-damaged delivery refusals are subject to a restocking fee and freight cost.
- The company does not accept any returns of unsealed pillows, special order products, customized products, and accessories.Â
As new condition
This means that if you have damaged the product, we will not be able to accept your return. Moreover, we cannot accept returns for merchandise that has been already assembled, unless it arrives pre-assembled.
Custom orders & special orders
This means that if you have damaged the product, we will not be able to accept your return. Moreover, we cannot accept returns for merchandise that has been already assembled, unless it arrives pre-assembled.
Please note that the custom orders (SPECIAL ORDERS) are non-refundable and are non-returnable. Special Order cannot be canceled because of the delay in the delivery, which has occurred because of the release of your order by the US Customs.
Not happy with the Color?
All returns based on the color subject goes through the same process: Notify within 14 Days + Return in original packaging + As new condition + Restocking and additional Shipping fees will apply even if your order states Free Delivery.
Furniture does not fit to the doorway, elevator, room ect.
If an item is sent back to the warehouse because it does not fit to the door or elevator, it is subject to the return policy, where the customer responsible for the shipping charges. Alternatively, you will have an option to accept the delivery in your closest ground-floor dry area.
Additional services & shipping fees
Our additional services and shipping fees are non-refundable. This includes fees paid for in-room delivery, for assembly service and for delivery and pick-ups, even if your order states Free Delivery we still pay to the shipping companies for those services.
 If you have questions please contact us before you made a purchase.
Sale, clearance, discounted & outlet items
All clearance, discounted and items sold as Final Sale are non-refundable.
Mattresses
Mattresses are non-refundable and are non-returnable.
Cancellation
Orders picked up the the warehouse or loaded into the truck for the delivery is considered as the shipped order.
Orders that are being held in our warehouse for delayed delivery at the request of the customer and layaway orders cannot be cancelled.
If the order has already been shipped, and then cancelled, please refer to the return policy. (You will be responsible for the shipping charges even if your order states Free Delivery we still pay to the shipping companies for those services).
In Summary
We care about every our customer, and we want you to be happy with your purchase. And, if you’re not happy, we want to make it easy to get a refund or replacement. We do this because we would want this if we were in your position.
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