Rinolo LLC will happily honor any valid warranty claims, provided a claim is submitted within 90 days of receipt of items.
Customers will be required to pre-pay the return shipping, however we will reimburse you upon successful warranty claim.
Upon return receipt of items for warranty claim, you can expect Rinolo LLC to process your warranty claim within 7 days.
Once warranty claim is confirmed, you will receive the choice of:
(a) refund to your payment method
(b) a refund in store credit
(c) a replacement item sent to you (if stock is available)
Two-Year (Parts Only) Guarantee:
RINOLO LLC covers warranty on all replaceable parts for two years including, mechanism, legs and assembly kits.
This warranty applies under conditions of normal residential use and does not apply to damage incurred as a result of negligence or misuse. This includes improper cleaning, exposure to chemicals and foreign substances, liquids, accidents, or for any use which the product was not intended Accidental spills of strong chemicals (e.g. various industrial cleaners, grout hardener, paint stripper, brush cleaners, metal cleaners, oven cleaners, cleaners containing methylene chloride, acid cleaners, acetone based nail varnish removers etc.) should be cleaned promptly with plenty of soapy water to avoid damaging the furniture surface!
Undetected or prolonged exposure to chemicals will likely damage the furniture surface. In the case of exposure to chemicals as described above, the product warranty will be void and handled as a case of abuse.
Claims against the warranty must be initially presented to us directly of the original purchase. Dated proof of purchase and delivery.