It is crucial to check all the details of your selected product before finalizing the purchase. The most common reason for product returns is dimensions, therefore, it is extremely important to double-check model specifications and dimensions.
Our online support agents are available 24/7 to help you with any of your queries.
Check and Inspect your product before signing for the package
All of our shipments are fully insured. Make sure you open the box and inspect the product thoroughly before signing for it. Do not accept the delivery if you confirm the product has damage. If the packaging has damage and the product appears fine, make a note on the carrier’s waybill, remove all protective wrapping and confirm there is no concealed damage. If you see any sign of damage to the product, refuse the delivery, make a note on the waybill, and call our customer service team immediately. We will proceed with the claim process. You must report any damage within a 24 hour period, otherwise, you will be held fully responsible.
RINOLO allows customers to cancel orders for standard in-stock products before the item(s) are shipped, without any penalty. If your order has been confirmed and shipped, you should refer to our Return Policy. Special-order or customized products can NOT be canceled or returned. You will be charged immediately after confirming your purchase.
Please contact our customer service team immediately if you discover a fault within the warranty period. We will organize a specialist to repair the product at your home, or we will send you a replacement product. You may refer to our warranty policy for more information.
Our helpful online support specialists are available 24/7 to answer any of your questions. In order to request a Return Merchandise, please call +1 or email: Info@rinolo.com